1. How do I download my purchased files?

Once your payment is confirmed, you will be redirected to a Thank You page with a download link for your files. Additionally, we will send a confirmation email containing the download link to the email address you provided during checkout. If you did not receive the email or the download link is not working, please contact us at [email protected] for assistance.

2. What file formats are included in my purchase?

Each product will specify the file formats included in the description. Common file formats are SVG, PNG, and sometimes JPEG or PDF, depending on the product. Please check the product page for specific details on the file formats included.

3. Do I need to create an account to make a purchase?

No, creating an account is optional. You can make a purchase as a guest. However, creating an account allows you to track your orders and access purchased files more easily in the future.

4. Can I use your files for commercial purposes?

Our products are intended for personal use only. If you plan to use the designs for commercial purposes, we do not offer a license for such usage, and we are not liable for any issues that may arise. Please review our Terms & Conditions for more information.

5. How can I contact you if I have an issue with my order?

If you experience any problems with your order, please contact us at [email protected] or Contact Us page. Be sure to include your Order ID and a description of the issue so that we can assist you as quickly as possible.

6. What should I do if I made a mistake with my email address?

If you entered an incorrect email address, please contact us immediately. If you contact us before opening a dispute, we will be happy to resend your download link to the correct email address.

7. Do you accept refunds?

We do offer refunds in certain situations. If your product is defective (corrupted, missing, or unopenable files) or if there was a duplicate payment, we can issue a refund or resend the correct files. For more details, please refer to our Refund Policy.

8. Can I request a custom design?

Yes, we offer custom design services! If you would like to request a design tailored to your needs, please reach out to us via email at [email protected] with your requirements, and we will get back to you with a quote.

9. How do I update my contact information or email preferences?

If you would like to update your contact information or email preferences, you can do so by logging into your account (if you created one) or contacting us at [email protected]. We will assist you in updating your details.

10. How do I unsubscribe from your email list?

If you no longer wish to receive emails from us, you can unsubscribe by clicking the “Unsubscribe” link found in the footer of any of our marketing emails. Alternatively, you can contact us directly at [email protected] and we will remove you from our email list.